We're happy to hear that you're satisfied with the quality of the photos, but we apologize for the inconvenience caused by the shipping delay and lack of shipping confirmation. Hi Andrew, Thank you for taking the time to provide us with your feedback regarding your recent purchase. If you love our app, we'd greatly appreciate an update to your rating. It's customers like you that help us understand where we need to focus our efforts and we really appreciate the feedback. Please give it a try next time and I'm confident our experienced customer support agents will address any questions you may have and guide you through building a project with us. If you are having any trouble getting started within Mimeo Photos, we actually have many articles to offer step by step instructions of features in our app: If you'd like to work 1 on 1 with someone, we do offer a 'live chat' which means customers can connect directly to one of our customer service agents in a quick manner. Though we do have the ability to take older projects made through Photos and upload it into our app, making the project in Mimeo Photos will completely remove any of these issues. I want to recommend that you create your project entirely in our app, as Apple has discontinued its photo printing service, they no longer update that app. We are always looking for better ways to set customers up for success at the start, so they can design their project exactly to their liking. I have a feeling I know what you were trying to do and understand your frustration. Hi Tom, We value your feedback and I want to thank you for taking the time to leave a review. Thank you again for choosing our service, and we hope to continue providing you with quality products and excellent customer service. We want to make sure that you are satisfied with the final product and that it meets your expectations. Our team is always ready to help and address any concerns you may have. If you notice any discrepancies, please reach out to our customer service team for assistance. We would like to recommend that before finalizing your purchase, please review your project carefully to ensure that all the details are correct, including the year. We understand that this may have caused confusion, and we apologize for the inconvenience. Instead, you would need to select the correct year manually before the creation process. When you labeled the title of the calendar as 2023, it would not automatically change the year to the current year. We'd like to explain that upon creating the calendar, you most likely started creating it prior to November 2022, which is why the year defaulted to 2022. We're sorry to hear that you received the wrong year calendar on two occasions, but we're glad to hear that we were able to offer a discount for your third order. Hi Mary, Thank you for sharing your recent experience with us regarding the calendar you ordered.
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